Shipping policy

Products are generally shipped via LTL or FTL freight, depending on order size, destination, and shipping requirements.

Transit times vary based on location and carrier availability.

Unless otherwise agreed in writing, standard delivery is:

• Curbside delivery, or
• Dock-to-dock delivery

The receiving party is responsible for ensuring that the delivery location can safely receive the shipment under the selected delivery method.

If a customer requires an alternate delivery service, including inside delivery, liftgate service, appointment delivery, room-of-choice delivery, or other specialized handling, the customer must contact the HexiDesk LLC sales team before submitting a purchase order so the appropriate service can be reviewed and quoted.

Inspection Upon Delivery

The receiver is responsible for inspecting the shipment and packaging for visible damage before accepting delivery.

Any visible damage should be documented with photographs and noted with the freight carrier at the time of delivery.

Failure to properly inspect and document freight damage may limit HexiDesk LLC's ability to pursue a claim with the carrier.