Terms of service
Effective Date: 9/10/2026
These Terms & Conditions govern purchases of HexiDesk LLC products and services. By submitting a purchase order or otherwise placing an order with HexiDesk LLC, the purchaser agrees to these terms.
Orders and Payment
Orders are initiated upon receipt and acceptance of a purchase order or other approved order documentation.
Unless otherwise agreed in writing, our standard payment structure is:
- 50% deposit due at order entry
- Remaining 50% due prior to shipment
HexiDesk LLC reserves the right to establish different payment terms for individual customers, dealers, projects, or orders.
An order is not considered fully released for production until required deposits, approvals, specifications, and other requested information have been received.
Lead Times
Typical lead times vary depending on product configuration, quantity, finish, customization, and production capacity.
Typical lead times generally range from 4 to 6 weeks.
Lead times are estimates and are not guaranteed unless specifically agreed to in writing. Delays resulting from freight carriers, material availability, weather, force majeure, customer delays, design changes, or other circumstances outside HexiDesk LLC's reasonable control may extend the estimated lead time.
Shipping and Delivery
Products are generally shipped via LTL or FTL freight, depending on order size, destination, and shipping requirements.
Transit times vary based on location and carrier availability.
Unless otherwise agreed in writing, standard delivery is:
- Curbside delivery, or
- Dock-to-dock delivery
The receiving party is responsible for ensuring that the delivery location can safely receive the shipment under the selected delivery method.
If a customer requires an alternate delivery service, including inside delivery, liftgate service, appointment delivery, room-of-choice delivery, or other specialized handling, the customer must contact the HexiDesk LLC sales team before submitting a purchase order so the appropriate service can be reviewed and quoted.
Inspection Upon Delivery
The receiver is responsible for inspecting the shipment and packaging for visible damage before accepting delivery.
Any visible damage should be documented with photographs and noted with the freight carrier at the time of delivery.
Failure to properly inspect and document freight damage may limit HexiDesk LLC's ability to pursue a claim with the carrier.
Order Changes and Cancellations
Because Hexi Desk products are produced specifically for commercial orders, customers should contact our sales team immediately if a cancellation or change is needed.
Many orders may be cancelled within 24 hours of submission, subject to production status and written confirmation from Hexi Desk. This 24-hour period is not a guarantee of cancellation and should not be relied upon as a contractual cancellation window.
Once an order has entered manufacturing, cancellation may no longer be available. If a manufactured order is cancelled, the 50% deposit may be retained to cover materials, production, labor, and other costs incurred by HexiDesk LLC.
Orders may not be cancelled once the product has shipped.
Custom products, custom sizes, special configurations, and other made-to-order products may be subject to additional cancellation restrictions.
Returns
HexiDesk LLC products are made to order and cannot be returned.
Customers should carefully review product specifications, finishes, dimensions, quantities, and shipping requirements before submitting an order.
Custom Products
Custom sizes, configurations, finishes, and applications may be available upon request.
Custom orders may have different pricing, lead times, cancellation restrictions, and other terms. These terms will be communicated during the quotation and order process.
Pricing
Pricing is based on the specifications, quantities, finishes, shipping requirements, and other conditions included in the quotation.
Quotes are subject to expiration and may be revised if specifications or order conditions change.
Product Changes
Hexi Desk reserves the right to make reasonable changes to product design, materials, components, specifications, or manufacturing processes without notice, provided such changes do not materially reduce the performance or functionality of the product ordered.
Force Majeure
Hexi Desk will not be responsible for delays or failure to perform resulting from circumstances beyond its reasonable control, including natural disasters, transportation disruptions, labor shortages, supply chain interruptions, acts of government, fire, weather events, or other unforeseen circumstances.
Agreement
These Terms & Conditions, together with the applicable quotation, purchase order, warranty, and other written agreements between the parties, constitute the terms governing the applicable purchase.
Any conflicting terms contained in a customer's purchase order or other document are not binding unless expressly accepted by HexiDesk LLC in writing.